Text — AI Customer Service

Text turns customer conversations on your website into revenue by surfacing buying signals already hiding in your support queue.

It connects to your Webflow site, so every interaction has the context, tools, and automation needed to convert - from first visit to post-purchase support. No coding required.

Customer service isn't a cost center. Text makes it a revenue channel.

Why this matters

Most Webflow sites already have traffic and ongoing chats. With Text, every one of those chats is also a sales conversation.

Text helps you:

1. Turn support chats into sales opportunities
2. Capture high-intent visitors at the right moment
3. Automate responses with AI without losing context
4. Qualify and route leads instantly and 24/7
5. Manage all conversations in one inbox
6. Get reports and insights into team performance, CSAT, workload, and trends

How it works inside Webflow

Once you add the chat widget to your Webflow site, Text starts reading visitor behavior in real time - pages visited, time on site, browsing patterns, and past interactions. No coding required.

1. When a visitor hesitates on a product page, Text triggers a relevant message based on what they’re viewing.
2. When someone asks a question, the AI agent responds instantly using your knowledge base - handling product, shipping, and policy questions end to end.
3. When intent is high, Text routes the conversation to the right person with full context: what the visitor viewed, asked, and needs next.
4. When you’re offline, the AI captures and qualifies leads so your team can follow up with full context.

All conversations appear in one inbox, with AI suggesting responses and summarizing context for your team.